Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.
Do you hate doing homework? Do you think it’s a waste of your time? Are you looking for a better way?
We’ve got you. In this video, you’ll explore how using the homework strategy can improve your studying techniques, make your studying strategies more effective, and reduce the amount of time wasted by trying to memorize your textbooks. We can help!
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
In a series of three interactive exercises, learners explore the relationship between process cycle time and defect detection, and between process cyle time and smaller batch sizes. The techniques of lean/JIT are applied to achieve the continuous improvement (kaizen) goal of reducing inventory by pursuing one-piece flow.
Students read guidelines for document design, format, and layout. They then type sentences into a textbox and use the techniques discussed to produce a well-designed document.
In this learning activity you'll explore what time management is, some general techniques for improving your time management skills, and the Pomodoro Method.