Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

Learners examine the do's and don'ts of blogging in a school setting. They compare the features of a student blog with those of a classroom community blog. This learning object is particularly designed for instructors.

Learners access information on telephone techniques in the workplace and create customer focused responses.

Learners hear examples of customer focused responses to upset callers. They then practice rewording negatively phrased responses by employees.

In this screencast, people preparing to work in a medical office review the basic steps to follow when taking phone messages.

Walk through the subscriber loop and learn how the signal travels from the central office to the subscriber.