In this learning activity you'll define and explain the broad steps in achieving quality in an organization.

In this interactive object, learners check their knowledge of concepts related to the cost of ensuring quality in manufacturing as they relate to the categories of appraisal, prevention, internal failures, and external failures.

In this learning object you'll review the basic quality principles of customers, suppliers, customer satisfaction, and customer expectations.

In this learning activity you'll read descriptions of military standards, ANSI, ISO, calibration system standards and audit system reference standards. These topics would be important for the CQT (certified quality technician).

Learners answer 24 multiple-choice questions regarding quality assurance. Immediate feedback is provided.

In this learning activity you'll describe customer requirements and specifications as they relate to "Quality" in an organization.

In this learning activity you'll review independent and dependent variables and view a demonstration of the positive and negative correlation.

In this learning activity you'll be introduced to the cause and effect diagram.

Learners read an explanation of variation and how it can make a process unpredictable. They distinguish between common and special causes of variation in a brief exercise at the end of the lesson.

Learners read how quality can be built into a manufacturing process.

Learners read descriptions of the following training and certification levels for organizations using a lean approach to quality: "green belt," "black belt," "master black belt," and "champion."

Learners read a brief introduction to in-control and out-of-control conditions and view a series of distribution curves. This is a follow-up to the learning object titled "Quality Basics: Variation."

Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.

Learners follow the FMEA process to predict potential failures and to prevent them. This activity uses the example of getting to work to help participants comprehend the concepts and to apply them to their own work processes.

Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.

In this learning activity you'll calculate percentages, cumulative percentages, and answer questions related to sample Pareto charts.

In this interactive object, learners examine simplified sampling plans and tables based on the ANSI/ASQ Z1.4 standard. An exercise completes the activity.

Students examine examples for calculation yield, throughput yield, rolled throughput yield, and payback, each of which is used to analyze process performance in a Six Sigma project.

In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.

Students follow steps to transfer data from a list to a histogram.