Notice: This learning object was built with Adobe Flash which is no longer supported. We are using a Flash Player emulator so that you can view this content.
Defining Value: Disputing a Credit Card Bill
By G. Dean Witman, CFPIM, C.P.M., Lean Six Sigma Black Belt Cynthia Wetzel, Lean Bronze Certification, Lean Six Sigma Green Belt
Learners listen to a telephone call between a customer and credit card company representatives. The learners then enter their observations about expectations, values, and service. This interactive learning object has audio content.
You may also like
Questions and Answers are currently unavailable. We apologize for the inconvenience and are working to restore this feature as soon as possible.
Feedback is currently unavailable. We apologize for the inconvenience and are working to restore this feature as soon as possible.
Creative Commons Attribution-NonCommercial 4.0 International License.