Taking Messages in a Medical Office
By Barb Portzen
In this interactive object, people preparing to work in a medical office review the basic steps to follow when taking phone messages.
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Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.