In this learning activity you'll review definitions then match the transactional communication model element with the definition or example.

In this learning activity you'll read about the 12 million refugees in the world, from what countries they come, and what countries give them refuge. Learners locate some of these countries on maps in an interactive exercise.

Learners read an explanation of line graphs and demonstrate their knowledge of the parts of a graph in an interactive exercise.

In this learning activity you'll apply techniques for identifying a central idea to a practice exercise.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

Learners brainstorm ideas for how to gather information from team members who work at different locations. They analyze the pros and cons of each idea and make recommendations.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Play as a team to translate this list of common words. Get on base if you are correct.

For each example, identify any misconduct by type.

Vocabulary terms for the Intro to PM lecture

Randomness