Learn about the seven common barriers of listening and evaluate a conversation using the barriers.
Mini-Lecture: Technical Argument
By Terri Langan
In this learning activity you'll summarize review key concepts related to arguments and persuasion.
Transactional Analysis: Self Test
By Mary Fehrer-Williams
In this learning activity you'll identify examples of Eric Berne's theory on transactional analysis.
Communicating in the Workplace
By Jennifer Heinritz
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
Listening on the Job
By Barbara Liang
Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.
By Rosie Bunnow
In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.
What's Your Point of View?
Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.
I'm Sorry: The Art of Apologizing
Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.
A Model for Initiating Conflict Resolution
By Ann Heidkamp
In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).
Ethical Decision Making
By Sharon Opsahl
In this interactive object, learners read the definitions of terms related to moral and ethical principles. They then use a process to analyze an ethical dilemma in a health care setting.
Dispute Resolution Review
legal conflicts and dispute resolution
English 4th Q Final Review
Plot and Conflict Vocabulary
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