Brainstorming helps find new ideas to problems. Learn how you can use brainstorming to write a paper, give a speech, or work on a group project. In this video, you’ll explore what brainstorming is and how to use it.

Students view a world map and click on a country or continent to read about how the people there view time. A brief quiz concludes the activity.

Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.

In this screencast, you'll distinguish the differences between the content message and the relational message.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Soft Skills

Test your knowledge of soft skills needed for any job you get!