In this learning activity you'll review the four techniques of good listening.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

In this learning activity you'll produce a personal listening improvement plan based on good listening techniques.

Learners reflect on their thoughts, feelings, and reactions toward such listening behaviors as interrupting, selective listening, and unresponsive listening.

In this learning activity you'll use active listening skills to answer 10 questions based on a story.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

The learner will identify common barriers to effective listening.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.

Learn about the seven common barriers of listening and evaluate a conversation using the barriers.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

Learners will examine the four steps to listen actively to improve relationships.

Learners read about the process of dividing industrial goods into the categories of entering, foundation, and facilitating.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this interactive object, instructors use an extensive inventory to assess their beliefs and uses of assessment. The inventory is based on the work of educators supported by the American Association of Higher Education Assessment Forum in 1996.

This activity is cognitive. Learners will actively listen to a story activated by the computer. Then learners will take a quiz on their comprehension. Lastly, learners will compare their chosen answers against the answer key to determine how well they really did "actively" listen. (Credit given to Tom E. Wirkus, University Of Wisconsin-LaCrosse for this activity.)

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.