In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this interactive learning object, the student matches the names of software with their definitions and categorizes computer terms according to the appropriate software.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Learners review descriptions of 10 personality disorders and then test their knowledge in an interactive softball game.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

This object will allow the viewer to practice the necessary skills involved with sizing the water distribution system of a 1 family residence.

In this animated object, learners examine how to use a programmable logic controller as an alternative to hardwiring a ladder logic circuit.

Learners identify various therapeutic interaction strategies to be used when working with children and adolescents to enhance self-esteem, self-concept, self-worth, body image, and coping and communication skills.

Test your skills at reading a ruler.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

In this learning activity you'll use critical thinking skills to rewrite appropriate responses to potentially sensitive words and phrases.

In this interactive object, learners review how to read a caliper. They then test their skills with eight practice questions.

In this learning activity you'll apply your skills to matching the correct verb forms of "do" and "make" with the appropriate expressions.

In this learning activity you'll explore what time management is, some general techniques for improving your time management skills, and the Pomodoro Method.

In this learning activity you'll use active listening skills to answer 10 questions based on a story.

Learners develop 3D visualization skills by examining front, side, and top orthographic views of objects. Using this information, students select the corresponding isometric view of each object.