In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

The learner will identify techniques to use to overcome people-related barriers to critical thinking.

In this interactive game, learners answer 30 questions about early childhood education activities and skills. Up to three people can play on the game board at one time.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Learners put themselves in the place of people new to a community. They listen to a woman describing potential neighbors and make judgments about what they’ve heard. They then learn more about the same people and decide if their initial judgments were accurate. This activity has audio content.

The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.

Learners identify various therapeutic interaction strategies to be used when working with children and adolescents to enhance self-esteem, self-concept, self-worth, body image, and coping and communication skills.

This object will allow the viewer to practice the necessary skills involved with sizing the water distribution system of a 1 family residence.

In this learning activity you'll discover different cultural traditions between East Asian people and North Americans.

In this interactive object, learners review how to read a caliper. They then test their skills with eight practice questions.

In this learning activity you'll use active listening skills to answer 10 questions based on a story.

Learners examine seven basic human limitations that prevent people from seeing or understanding the world with total clarity. In an interactive exercise, learners identify ways to overcome those barriers to critical thinking.

Learners use basic math skills in a workplace situation.

In this animated object, learners examine what anxiety is, how it affects people, and ways to manage it.

Test your skills at reading a ruler.