In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners put themselves in the place of people new to a community. They listen to a woman describing potential neighbors and make judgments about what they’ve heard. They then learn more about the same people and decide if their initial judgments were accurate. This activity has audio content.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this interactive game, learners answer 30 questions about early childhood education activities and skills. Up to three people can play on the game board at one time.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

The learner will identify techniques to use to overcome people-related barriers to critical thinking.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.

Learners identify various therapeutic interaction strategies to be used when working with children and adolescents to enhance self-esteem, self-concept, self-worth, body image, and coping and communication skills.

The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.

Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.

Students read about the greeting customs of people in different parts of the world and take a short quiz.

In this learning activity you'll use a map to identify the 10 countries with the largest populations of Jewish people.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using if-then-else, calls and unconditional jumps in this learning activity.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

In this learning activity you'll explain your placement of five people somewhere withing the circle of familiars chart.

School or work stressing you out? Never feel like there are enough hours in the day? Improve your time management skills and get more time back for you.

Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.