Test Your Business Etiquette
By Patricia Pollock
Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.
A Model for Initiating Conflict Resolution
By Ann Heidkamp
In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).
Writing Effective Goals for Employee Motivation
In this learning activity you'll review how to write effective goal statements.
Perception - Understanding the World Around You
Learn the definition of perception, its process and how it affects communication
Giving Effective Praise
Students review the conditions for giving statements of praise in a way that will motivate employees. They then practice writing these kinds of statements.
Double Trouble With Listening
By Therese Nemec
Learn about the seven common barriers of listening and evaluate a conversation using the barriers.
By Janet Braun
The learner will understand the meaning of terms and acronyms commonly used in a lean production system.
Introduction to Ethics
By Elizabeth Jones
The learner will identify the three general types of ethics.
Writing a Mission Statement
The learner explores the purpose of organizational mission statements and practices writing a statement that contains the four elements outlined.
Use Your Learning Style to Boost Your Productivity
Learners will identify their learning style and consider ways to help them retain information in school and on the job.
Problem Solving: Using a Decision Matrix
By Mitch Vesaas
The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.
Workplace Ethics: Enforcing Rules
This interactive study guide will help students to identify recommended processes for enforcing rules on a work team.
The SMART Principle
Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.
Problem Solving: Using a Run Chart
You'll understand how to use a run chart to describe a manufacturing problem.
Seven Barriers to Listening
The learner will identify common barriers to effective listening.
Distinguishing Leadership and Management Activities
Students read about the key differences between management and leadership activities. In an interactive activity, they identify typical supervisory activities as either management or leadership and respond with their own examples.