The Red Tag System Used in the 5S Process
By Kaye Krueger
Learners read about a process for sorting items in the workplace. "Sort" is the first of the five steps in 5S.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.