Listening: Comprehension and Recall
By Rosie Bunnow
Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.
Pick Your Partners
By Dave Bunnow
In this scenario for working in teams, the learner reads profiles of six company employees and then chooses three people to work on a team on which the learner will also serve. The learner writes a justification of his/her decisions.
Incident Report
Learners write an account of a workplace incident and evaluate statements for objectivity.
Intercultural Communication: Gestures
By Elizabeth Jones
The learner will recognize common gestures and identify the meanings associated with those gestures.
Hello, May I Help You?
Learners access information on telephone techniques in the workplace and create customer focused responses.
Retaining Information: A Key to Safety
Learners rank the most efficient ways in which workers retain information and create their own plan for improvement.
Negative Roles: How They Affect Teamwork (Video)
Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.
Clarifying Directions
In this animated object, learners evaluate oral directions and compose questions to clarify ambiguities. This activity has audio.
Scenario: Returning the Call
Scenario: Courier Delivery
In this learning activity you'll calculate the best route to make the most money. You'll practice picking the shortest route.
The Productive Business
By Barbara Liang, Rosie Bunnow
Learners apply knowledge about how productivity is reflected in people, processes, and goals.
Change Model: How to Change
By Barbara Liang
Learners reflect on their own attitudes toward change and list them in the order they might experience them. In a separate exercise, they prioritize the actions a group might take when faced with change in the workplace.
Listening on the Job
Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.
Following Directions: The Parts Room
By Dave Bunnow, Rosie Bunnow
In this animated and interactive object, learners follow oral directions in the workplace. They complete their task within a time limit. This object has audio content.
Giving Directions: The Starting Point
Learners evaluate how well a set of directions instructs a person about to perform a task for the first time. The focus is on avoiding assumptions.
Scenario: The Boss's Nephew
Scenario: Custom Floor Finish
Creating Directions: How to Anticipate and Adjust
Learners write directions to gain experience asking questions from the point of view of the person who must follow the directions.
Attitudes Matter
In this interactive object, learners consider the importance of demonstrating a positive attitude. They reflect on their own experiences and challenge themselves to let go of preconceived notions.
Alcohol and the Job
Learners evaluate and respond to excuses for not reporting alcohol-related behavior they have observed on the job. This activity has audio content.
Conflict: Underlying Contributors
Learners identify factors that contribute to conflict and apply them to conflicts in their own experience.
More Than Words
Learners listen to five statements and then enter comments about each message’s tone, inflection, and pauses. This activity has audio content.
I'm Sorry: The Art of Apologizing
Learners rank the effectiveness of various apologies and evaluate how well these apologies resolve conflict. This activity has audio content.
Marketing Your Changes
Learners explore actions that can be taken to achieve a buy-in from employees when changes are to be made in the workplace. Students then rank the steps in the order that they should be taken.
Scenario: New Employees
Learners read descriptions of three work teams and decide how to assign four recently hired employees who are new to the United States.