Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.

Students read about the use of business cards in various countries and the customs that Americans should follow when presenting a card in those parts of the world.

Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

Students complete a questionnaire to help identify their readiness for business ownership.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

Learners read about the process of dividing industrial goods into the categories of entering, foundation, and facilitating.

Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.

In this learning activity you'll plot GDP data on a graph and determine a phase of the business cycle.

Learners examine a bank statement and a reconciliation form and study how to balance a checking account.

In this activity, you will learn various behaviors that do or do not relate to professional behaviors in the health care setting.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Learners examine the proper formats for block letters, modified block letters, simplified letters, memos, e-mail messages, and envelopes.

The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

Learners read an extensive explanation of the types of budgets most frequently used by farm operators, whole farm, partial, and enterprise, and complete a brief quiz to test their knowledge. Farm financial standards and ratio calculations are provided. Exercises complete the activity.

Students read about the different kinds of economic interest groups including business and trade associations, labor unions, agricultural organizations, and professional associations.

In the first section of this activity, learners listen to an introduction explaining the importance of setting goals in all aspects of life. The remaining pages list examples of goals and procedures relating to a farming operation.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

Learners apply knowledge about how productivity is reflected in people, processes, and goals.