In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

Learners apply math problem-solving skills in a workplace simulation. This learning object has audio content.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

Learners use basic math skills in a workplace situation.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.

The learner will assess his or her time management strategies and study habits.

Learners are shown questions to ask themselves before they speak. They evaluate three responses according to the criteria presented. This activity has audio content.

In this animated and interactive object, learners follow oral directions in the workplace. They complete their task within a time limit. This object has audio content.

Learners follow the progression of a sexual harassment situation and recount the steps the victim took to deal with the problem.

Learners apply knowledge about how productivity is reflected in people, processes, and goals.

Learners identify attitudes that they want to examine and perhaps change. They then write an individual action plan to achieve this goal.

Learners identify factors that contribute to conflict and apply them to conflicts in their own experience.

Learners dissect a portion of a wordy document by summarizing and "chunking" related bits of information to find the important points.

The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.