In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

Learners apply math problem-solving skills in a workplace simulation. This learning object has audio content.

Learners use basic math skills in a workplace situation.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this interactive object, learners identify the feelings and values that motivate them and others to take responsibility for improving ethics in the workplace.

Learners choose responses in workplace situations that are compared to positive-attitude responses. They evaluate their responses, looking for areas in which they would like to improve.

Learners put themselves in the place of people new to a community. They listen to a woman describing potential neighbors and make judgments about what they’ve heard. They then learn more about the same people and decide if their initial judgments were accurate. This activity has audio content.

Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.

Learners follow the progression of a sexual harassment situation and recount the steps the victim took to deal with the problem.

Learners identify attitudes that they want to examine and perhaps change. They then write an individual action plan to achieve this goal.

Learners access information on telephone techniques in the workplace and create customer focused responses.

This interactive study guide will help students to identify recommended processes for enforcing rules on a work team.