Users view effective and ineffective methods of assessing a task. Flight training is used as an example of an area that needs authentic assessment.

The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.

The learner will distinguish effective from ineffective approaches to writing instructions.

In this learning activity you'll review how to write effective goal statements.

In this learning activity you'll complete a skill-building exercise identifying effective nonverbal behavior.

Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.

Be the force to create a safer agricultural community by creating and presenting effective educational presentations. By informing others about biosecurity strategies, you’ll become a biosecurity advocate as you spread the word about its importance!

Students review the conditions for giving statements of praise in a way that will motivate employees. They then practice writing these kinds of statements.

In this screencast, you'll review paraphrasing brief, non-fiction passages.

The learner will identify individual roles that help teams accomplish goals.

In this learning activity you'll review an introduction and samples of description worksheets. You'll then select an object and complete your own description.

Learners identify maintenance roles and match statements characteristic of each role. This activity has audio content.

In this interactive object, learners solve a school mystery by identifying the "suspects" in the hierarchy of questioning: knowledge, comprehension, application, analysis, synthesis, and evaluation. This activity was designed for teachers and instructional assistants.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

In this interactive exercise, learners review definitions of 26 terms and then test their knowledge in a matching exercise. Only six terms are included in the quiz; however, if the learner clicks “Restart,” more terms appear in random order.

In this learning activity you'll analyze an introduction and determine whether or not it was effective. You'll also gain an understanding of what makes an effective introduction.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

The learner reads about the kinds of questions that are most effective to use on student questionnaires evaluating instruction. Generic evaluations are less helpful than evaluations focused on the specific types of instruction and learning expected in a content area. Sample questions are provided.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.