In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

You'll explore the three main services of cloud computing: Software as a service, Platform as a Service, and Infrastructure as a Service.

In this learning object you'll review the basic quality principles of customers, suppliers, customer satisfaction, and customer expectations.

In this learning activity you'll practice formatting a rejection letter by arranging customer service content.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this learning activity you'll describe customer requirements and specifications as they relate to "Quality" in an organization.

In this learning activity you'll explore what a denial of service attack is and learn how a single hacker can take down an entire system.

In this learning activity, you’ll practice connecting to the Team Foundation Service (TFS) and your local code repository to get existing code.

In this learning activity you'll review the four techniques of good listening.

Learners answer 20 questions related to providing responsible customer service. The questions are presented in a game show format, and immediate feedback is provided. A final score is given at the end of the activity.

Students complete an exercise to help determine the profile of customers who would use their businesses.

In this learning activity you'll examine the difference between two types of interactions with customers, encounters and relationships.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

In this learning activity, we’ll explore what RESTful services are, how they interact with clients and servers, and finally, understand how it works within an HTTP framework.

Explore what DDoS attacks are, the methods used to carry them out, and how to prevent them.

In this interactive object, instructors use an extensive inventory to assess their beliefs and uses of assessment. The inventory is based on the work of educators supported by the American Association of Higher Education Assessment Forum in 1996.