Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this learning activity you'll examine the difference between two types of interactions with customers, encounters and relationships.

The learner will understand proper safe handling and installation procedures for shielding gas cylinders.

In this learning object you'll review the basic quality principles of customers, suppliers, customer satisfaction, and customer expectations.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

Students complete an exercise to help determine the profile of customers who would use their businesses.

In this interactive object, students complete progressively more difficult exercises as a way to improve their ability to recognize resistor color code values.

In this animated learning object, learners read about the proper handling of foods that contain the nutrients and water that bacteria require for growth.

Learners answer 20 questions related to a customer's blood alcohol content. The questions are presented in a game show format, and immediate feedback is provided. A final score is given at the end of the activity.

Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.

The student reads about the procedures for loading punches and turning a die block in an up-acting hydraulic press brake. The safe handling of press brake tooling is also illustrated.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners follow an EMT response to the home of an elderly man. The patient complains of having difficulty breathing. In this detailed activity, learners examine response procedures, resources, and medications.

Learners follow an EMT call to a retirement community to assist a woman who is having difficulty breathing.

Learners watch a video of a walk around inspection of a rough terrain lift truck from front to rear. Note: This object contains video clips. High-speed Internet is highly recommended.

Learners follow an EMT response at a high school involving a patient who complains of having difficulty breathing. In this detailed activity, learners examine response procedures, resources, and medications.

Learners follow an EMT response at a nursing home involving a patient who complains of having difficulty breathing. In this detailed activity, learners examine response procedures, resources, and medications.