Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

In this learning activity you'll use active listening skills to answer 10 questions based on a story.

In this learning activity you'll produce a personal listening improvement plan based on good listening techniques.

Learners reflect on their thoughts, feelings, and reactions toward such listening behaviors as interrupting, selective listening, and unresponsive listening.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

The learner will identify common barriers to effective listening.

Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.

Learn about the seven common barriers of listening and evaluate a conversation using the barriers.

In this learning activity you'll review the four techniques of good listening.

Learners will examine the four steps to listen actively to improve relationships.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.

This activity is cognitive. Learners will actively listen to a story activated by the computer. Then learners will take a quiz on their comprehension. Lastly, learners will compare their chosen answers against the answer key to determine how well they really did "actively" listen. (Credit given to Tom E. Wirkus, University Of Wisconsin-LaCrosse for this activity.)

Learners listen to a workplace conversation and are tested on their retention of information. This activity has audio content.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.