In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

Learners identify various therapeutic interaction strategies to be used when working with children and adolescents to enhance self-esteem, self-concept, self-worth, body image, and coping and communication skills.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using if-then-else, calls, unconditional jumps, and counters in this learning activity.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using if-then-else, calls and unconditional jumps in this learning activity.

In this interactive object, learners review how to read a caliper. They then test their skills with eight practice questions.

Learners apply math problem-solving skills in a workplace simulation. This learning object has audio content.

Learners use basic math skills in a workplace situation.

Test your skills at reading a ruler.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.

In this learning activity you'll use critical thinking skills to rewrite appropriate responses to potentially sensitive words and phrases.