In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

Learners identify various therapeutic interaction strategies to be used when working with children and adolescents to enhance self-esteem, self-concept, self-worth, body image, and coping and communication skills.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object. Front, side, and top orthographic views are shown.

In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object.

Learners use basic math skills in a workplace situation.

Learners develop 3D visualization skills by examining front, side, and top orthographic views of objects. Using this information, students select the corresponding isometric view of each object.

School or work stressing you out? Never feel like there are enough hours in the day? Improve your time management skills and get more time back for you.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using calls and unconditional jumps in this learning activity.

In this learning activity you'll use critical thinking skills to rewrite appropriate responses to potentially sensitive words and phrases.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using if-then-else, calls and unconditional jumps in this learning activity.

This object will allow the viewer to practice the necessary skills involved with sizing the water distribution system of a 1 family residence.

In this interactive object, learners review how to read a caliper. They then test their skills with eight practice questions.

Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.