Lean/Six Sigma Culture
By Kaye Krueger
Learners read about the characteristics of a lean/six sigma culture.
Building Relationships Through Active Listening
Learners will examine the four steps to listen actively to improve relationships.
A Model for Initiating Conflict Resolution
By Ann Heidkamp
In this learning activity you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).
By Jody Cooper
In this interactive object, learners follow the litigation process from the filing of a court case through the filing of an appeal. Learners’ choices will move the case in different directions, based on the actions of the parties and the Court. A quiz completes the activity.
Writing Effective Goals for Employee Motivation
In this learning activity you'll review how to write effective goal statements.
The Criminal Law Process
Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.
Learners test their knowledge of jurisdiction issues by matching case scenarios to the correct court. The cases involve the following courts: Circuit, Small Claims, Probate, District, Bankruptcy, State Appellate Court, Wisconsin Supreme Court, and U.S. Supreme Courthouse.
5S for the Office
Learners read how each of the steps in 5S can be used to organize an office.
Introduction to Records Management: Types of Records
By Kim Olson
In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.
By Laurie Jarvis
In this learning activity you'll complete a job application and learn why each section is important.
Distinguishing Leadership and Management Activities
Students read about the key differences between management and leadership activities. In an interactive activity, they identify typical supervisory activities as either management or leadership and respond with their own examples.
Quality Assurance: A Self-Check Exercise
By John Stewart
Learners answer 24 multiple-choice questions regarding quality assurance. Immediate feedback is provided.
Business Records Management
By Dar DeBruin-Hein
In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.
Overcoming Barriers to Critical Thinking: People-Related Obstacles
By Therese Nemec
The learner will identify techniques to use to overcome people-related barriers to critical thinking.
In this activity, you'll identify what constitutes harassment and discrimination of a protected class member.
Hello, May I Help You?
By Rosie Bunnow
Learners access information on telephone techniques in the workplace and create customer focused responses.
Following Directions: The Parts Room
By Dave Bunnow, Rosie Bunnow
In this animated and interactive object, learners follow oral directions in the workplace. They complete their task within a time limit. This object has audio content.
Giving Effective Praise
Students review the conditions for giving statements of praise in a way that will motivate employees. They then practice writing these kinds of statements.
Basic Quality Principles: Process for Achieving Quality in an Organization
By Mary Lee Rudnick-Kaun
In this learning activity you'll define and explain the broad steps in achieving quality in an organization.
Thinking Outside the Box
By Barbara Liang
Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.
The Red Tag System Used in the 5S Process
Learners read about a process for sorting items in the workplace. "Sort" is the first of the five steps in 5S.
Recharging Your Attitude
By Andrea Krabbe
Learners will determine if they are satisfied with their attitudes and then rank tips for regaining a positive disposition in the workplace.
The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.
By Janet Braun
The learner will understand the meaning of terms and acronyms commonly used in a lean production system.
Use Your Learning Style to Boost Your Productivity
Learners will identify their learning style and consider ways to help them retain information in school and on the job.