You'll explore the three main services of cloud computing: Software as a service, Platform as a Service, and Infrastructure as a Service.

In this learning activity you'll calculate the best route to make the most money. You'll practice picking the shortest route.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll explore what a denial of service attack is and learn how a single hacker can take down an entire system.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity, you’ll practice connecting to the Team Foundation Service (TFS) and your local code repository to get existing code.

Explore what DDoS attacks are, the methods used to carry them out, and how to prevent them.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity, we’ll explore what RESTful services are, how they interact with clients and servers, and finally, understand how it works within an HTTP framework.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Walk through the subscriber loop and learn how the signal travels from the central office to the subscriber.

Learners answer 20 questions related to providing responsible customer service. The questions are presented in a game show format, and immediate feedback is provided. A final score is given at the end of the activity.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this learning activity you'll examine a stateful packet inspection firewall that keeps track of legitimate Internet service requests, also known as dynamic packet filtering.

In this learning activity you'll practice formatting a rejection letter by arranging customer service content.

Students match images of insects and other pests with their descriptions in this lesson on keeping a food service operation free from contamination.

In this animated, audio and graphic activity illustration, learners will view design criteria for properly storing property and evidence.

Learners will be able to identify areas within the property room including adjoining work areas, work flow, temporary storage, long-term storage, high profile items, bulk or oversize items, biohazards, hazardous materials, cold storage, administrative area, and release areas.

Students read how to record relevant information on a test tray evaluation form. They enter their own analysis of the data in a practice exercise.

In this animated activity, learners view the various hand, arm, and shoulder muscles in action. The students test their knowledge of the location of the muscles in a drag-and-drop exercise.

This activity provides an interactive sexual assault crime scene where the user must deterime what and how to collect the evidence.