In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this screencast, students read about the key differences between management and leadership activities. They will review typical supervisory activities as either management or leadership.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this interactive learning object, the student matches the names of software with their definitions and categorizes computer terms according to the appropriate software.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

Learners review descriptions of 10 personality disorders and then test their knowledge in an interactive softball game.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this animated object, learners examine how to use a programmable logic controller as an alternative to hardwiring a ladder logic circuit.

Learners identify various therapeutic interaction strategies to be used when working with children and adolescents to enhance self-esteem, self-concept, self-worth, body image, and coping and communication skills.

Learners apply math problem-solving skills in a workplace simulation. This learning object has audio content.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using if-then-else, calls and unconditional jumps in this learning activity.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object. Front, side, and top orthographic views are shown.

Robotic welding is an increasingly popular tool used in industrial welding applications. Knowing how to program the robot is key. Explore how to improve your programming skills by using calls and unconditional jumps in this learning activity.

Learners develop 3D visualization skills by examining front, side, and top orthographic views of objects. Using this information, students select the corresponding isometric view of each object.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object.