In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this screencast, students read about the key differences between management and leadership activities. They will review typical supervisory activities as either management or leadership.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this interactive learning object, the student matches the names of software with their definitions and categorizes computer terms according to the appropriate software.

Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.

Learners review descriptions of 10 personality disorders and then test their knowledge in an interactive softball game.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

In this animated object, learners examine how to use a programmable logic controller as an alternative to hardwiring a ladder logic circuit.

Learners identify various therapeutic interaction strategies to be used when working with children and adolescents to enhance self-esteem, self-concept, self-worth, body image, and coping and communication skills.

School or work stressing you out? Never feel like there are enough hours in the day? Improve your time management skills and get more time back for you.

Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.

Learners develop 3D visualization skills by examining front, side, and top orthographic views of objects. Using this information, students select the corresponding isometric view of each object.

Learners compare the behaviors and situations that interfere with listening on the job with those that enhance listening skills and job performance.

In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object. Front, side, and top orthographic views are shown.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

Learners practice their communication skills in this scenario by reading a map, listening to traffic reports, and writing directions for a new delivery route. This activity has audio content.

The learner will become familiar with eight principles of collaborative leadership to build a team where members find satisfaction and reward in their job.