In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.

The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learners examine seven basic human limitations that prevent people from seeing or understanding the world with total clarity. In an interactive exercise, learners identify ways to overcome those barriers to critical thinking.

In this interactive lesson, students use critical thinking to determine the best lean manufacturing initiative when solving problems for the fictitious Batchless Manufacturing Company.

The learner will identify techniques to use to overcome people-related barriers to critical thinking.

The learners will explore the Errors in Judgment: Barriers to Critical Thinking and how it affects their decision-making processes.

Learners examine eight different kinds of faulty logic or perception that interfere with critical thinking. They are superstition, ignorance, clustering illusion, false analogies, gambler’s fallacy, irrelevant comparisons, post hoc fallacy, and slippery slope fallacy. In an interactive exercise, learners identify ways to overcome these barriers.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.

In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.

The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.

Brainstorming helps find new ideas to problems. Learn how you can use brainstorming to write a paper, give a speech, or work on a group project. In this video, you’ll explore what brainstorming is and how to use it.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

This activity will examine several of the barriers related to problems with communication.

Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.

Trying to write your paper but you’ve gotten stuck? Explore Mind Mapping! This creative technique helps you explore what you already know, lets you see how your ideas are tied together, and gets you writing quickly.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.