In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.

The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

Learners examine seven basic human limitations that prevent people from seeing or understanding the world with total clarity. In an interactive exercise, learners identify ways to overcome those barriers to critical thinking.

Learners examine eight different kinds of faulty logic or perception that interfere with critical thinking. They are superstition, ignorance, clustering illusion, false analogies, gambler’s fallacy, irrelevant comparisons, post hoc fallacy, and slippery slope fallacy. In an interactive exercise, learners identify ways to overcome these barriers.

The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.

In this interactive lesson, students use critical thinking to determine the best lean manufacturing initiative when solving problems for the fictitious Batchless Manufacturing Company.

The learners will explore the Errors in Judgment: Barriers to Critical Thinking and how it affects their decision-making processes.

The learner will identify techniques to use to overcome people-related barriers to critical thinking.

The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.

In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.

In this interactive object, learners examine the characteristics of left- and right-brain thinkers.

In this learning activity you'll use critical thinking skills to rewrite appropriate responses to potentially sensitive words and phrases.

Trying to write your paper but you’ve gotten stuck? Explore Mind Mapping! This creative technique helps you explore what you already know, lets you see how your ideas are tied together, and gets you writing quickly.

In a series of interactive exercises, learners identify the parts of a URL, a Web site, and an e-mail memo. Students are given their score at the end of the activity.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll review the four main purposes for writing documents: expressive, literary, persuasive, and reality.

In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.