In this learning object you'll review the basic quality principles of customers, suppliers, customer satisfaction, and customer expectations.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

Learn more about debugging including: what it is, why we use it, and what it looks like in action.

In this learning activity you'll discover what the .NET Framework is, what problems it solves, and how it came to be.

Learners read about the most common forms of financial statements including balance sheets, cash flow statements, and profit and loss statements. A brief quiz completes the activity.

At the end of this lesson you will be able to

- Explain what biosecurity means.

- Describe why biosecurity is important.

- Identify what kinds of disease agents we try to prevent or control with biosecurity.

- Demonstrate disease agent-host-environmental interactions that result in disease.

In this learning activity you'll describe customer requirements and specifications as they relate to "Quality" in an organization.

In this activity, the learner will understand what denormalization is and when it's an appropriate strategy.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity, we’ll learn what an algorithm is.

In this learning activity, you will learn what supply chain management is, four main links that make up the supply chain, and explore examples of how effective supply chain management works.

This is a learning object describing what a learning object actually is. This will take us through the definition of a learning object and break down each segment to help clarify the mystery of this wonderful online tool for teaching and learning.

Explore what sexual harassment is, the three conditions that constitute harassing behavior, and the four levels of sexual harassment.

In this learning activity you'll enter your wage information and learn what a day, an hour, and a minute of their time costs an employer.

In this learning activity you'll explore what scientific notation is and how it's used to express very large and very small numbers.

Learners study an animation that shows how a battery charge reduces over time and when varying resistance values are placed in a series circuit. Ten review questions complete the activity.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

Students complete an exercise to help determine the profile of customers who would use their businesses.

Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.

In this learning activity you'll explore a graphical depiction of a radian for angular measurement.