The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.

The learner will identify individual roles that help teams accomplish goals.

Students view the steps, symbols, and benefits of creating a process flowchart. They then perform a self-assessment to determine their level of understanding.

Learners look through a telescope to see what a company chooses to focus on when making decisions about productivity, reducing waste, retraining, solving problems, and motivating employees.

Learners write an account of a workplace incident and evaluate statements for objectivity.

Learners read what the letters DMAIC stand for and then complete a matching activity.

Learners read a brief description of Kaizen and how it helps to eliminate waste in a process.

Learners access information on telephone techniques in the workplace and create customer focused responses.

Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.

In this learning activity you'll practice formatting a rejection letter by arranging customer service content.

In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.

In this learning activity you'll calculate the best route to make the most money. You'll practice picking the shortest route.

The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.

In this animated and interactive object, learners follow oral directions in the workplace. They complete their task within a time limit. This object has audio content.

Learners view a heijunka box and read how this tool is used for scheduling production in a pull system.

Learners read about the benefits of grouping machines together for an efficient flow of the product.

Learners examine the costs of replacing an employee. Using a formula, students calculate these expenses in practice exercises.

In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.

Learners answer 24 multiple-choice questions regarding quality assurance. Immediate feedback is provided.

Learners follow the FMEA process to predict potential failures and to prevent them. This activity uses the example of getting to work to help participants comprehend the concepts and to apply them to their own work processes.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

Learners explore actions that can be taken to achieve a buy-in from employees when changes are to be made in the workplace. Students then rank the steps in the order that they should be taken.

Learners review office processes to find ways to save time.

In this learning activity you'll define and explain the broad steps in achieving quality in an organization.

In this interactive object, learners read about the differences between push and pull manufacturing systems. A brief quiz completes the activity.