Value Stream Mapping: Drawing a Current-State Map
By Kaye Krueger
Learners follow step-by-step instructions for creating a current-state map to identify how materials and information flow.
Basic Quality Principles: Process for Achieving Quality in an Organization (Screencast)
By Mary Lee Rudnick-Kaun
In this learning activity you'll define and explain the broad steps in achieving quality in an organization.
Records Management: Applying ARMA Rules to Business Filing
By Kim Olson
In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.
Marketing Your Changes
By Barbara Liang
Learners explore actions that can be taken to achieve a buy-in from employees when changes are to be made in the workplace. Students then rank the steps in the order that they should be taken.
Critical Thinking: Applying Analysis Steps to a Situation (Screencast)
By Rosie Bunnow
The learner reviews steps in analyzing a process and applies them to a situation in his/her own work or personal life.
Dietary Manager Training: Employee Turnover Costs
By Kristy Norenberg
Learners examine the costs of replacing an employee. Using a formula, students calculate these expenses in practice exercises.
By Therese Nemec
In this activity, you'll identify what constitutes harassment and discrimination of a protected class member.
Learners write an account of a workplace incident and evaluate statements for objectivity.
The Rejection Letter
By David Wehmeyer
In this learning activity you'll practice formatting a rejection letter by arranging customer service content.
Learners read a brief description of Kaizen and how it helps to eliminate waste in a process.
The TI-86 Scientific Calculator: Using the Reciprocal Function for Complex Numbers
By Patrick Hoppe
This primer introduces the student to the correct method of using complex reciprocals in a TI-86 calculator. The solution of total impedance of a parallel circuit in rectangular form is shown.
Quality Assurance: A Self-Check Exercise
By John Stewart
Learners answer 24 multiple-choice questions regarding quality assurance. Immediate feedback is provided.
The SMART Principle
Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.
Following Directions: The Parts Room
By Dave Bunnow, Rosie Bunnow
In this animated and interactive object, learners follow oral directions in the workplace. They complete their task within a time limit. This object has audio content.
Six Sigma Methodology
Learners read what the letters DMAIC stand for and then complete a matching activity.
The Twelve Principles of Lean Manufacturing
By Weldon Faull
Following a "cut the fat" theme, learners click on 12 drawings of pigs to read about the principles of lean manufacturing.
The Process Flowchart - an Overview
By James Bork
Students view the steps, symbols, and benefits of creating a process flowchart. They then perform a self-assessment to determine their level of understanding.
The Cost of Quality: A Self-Check Exercise
In this interactive object, learners check their knowledge of concepts related to the cost of ensuring quality in manufacturing as they relate to the categories of appraisal, prevention, internal failures, and external failures.
Learners view a heijunka box and read how this tool is used for scheduling production in a pull system.
Six Sigma - DMAIC Steps
By Lee Binz
In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.
Learners practice revising poorly written directions by applying criteria for giving directions.
Scenario: Courier Delivery
In this learning activity you'll calculate the best route to make the most money. You'll practice picking the shortest route.
The You View
By Jennifer McIntosh, Barbara Laedtke
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
The learner reads an explanation of all of the elements that comprise a future-state map. A map is shown.