You'll explore the three main services of cloud computing: Software as a service, Platform as a Service, and Infrastructure as a Service.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity you'll explore what a denial of service attack is and learn how a single hacker can take down an entire system.

In this learning activity, you’ll practice connecting to the Team Foundation Service (TFS) and your local code repository to get existing code.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Explore what DDoS attacks are, the methods used to carry them out, and how to prevent them.

In this learning activity, we’ll explore what RESTful services are, how they interact with clients and servers, and finally, understand how it works within an HTTP framework.

Walk through the subscriber loop and learn how the signal travels from the central office to the subscriber.

Learners answer 20 questions related to providing responsible customer service. The questions are presented in a game show format, and immediate feedback is provided. A final score is given at the end of the activity.

In this learning activity you'll examine a stateful packet inspection firewall that keeps track of legitimate Internet service requests, also known as dynamic packet filtering.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

Students match images of insects and other pests with their descriptions in this lesson on keeping a food service operation free from contamination.

In this learning activity you'll practice formatting a rejection letter by arranging customer service content.

Learners observe how a blood drop in flight continually accelerates and increases in velocity over time. As the drop falls, resistance accumulates. The increase in stain diameter relative to distance of a typical 50 ml drop of blood is represented here. This activity has audio content.

Students read brief descriptions of atoms, molecules, elements, and compounds, and complete a matching exercise that pictures these particles and molecules as pieces of taffy.

In this animated object, learners examine how the sensory, motor, mixed, and reflex nerves work in the human body.

In this screencast, learners examine the properties of the hydrogen bond and how the bond changes when hair is shampooed or styled.

Learners answer 20 questions related to discouraging intoxication in an establishment. The questions are presented in a game show format, and immediate feedback is provided. A final score is given at the end of the activity.