You'll explore the three main services of cloud computing: Software as a service, Platform as a Service, and Infrastructure as a Service.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

In this learning activity you'll explore what a denial of service attack is and learn how a single hacker can take down an entire system.

In this learning activity, you’ll practice connecting to the Team Foundation Service (TFS) and your local code repository to get existing code.

In this learning activity, we’ll explore what RESTful services are, how they interact with clients and servers, and finally, understand how it works within an HTTP framework.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

Explore what DDoS attacks are, the methods used to carry them out, and how to prevent them.

Learners answer 20 questions related to providing responsible customer service. The questions are presented in a game show format, and immediate feedback is provided. A final score is given at the end of the activity.

Walk through the subscriber loop and learn how the signal travels from the central office to the subscriber.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this learning activity you'll practice formatting a rejection letter by arranging customer service content.

In this learning activity you'll examine a stateful packet inspection firewall that keeps track of legitimate Internet service requests, also known as dynamic packet filtering.

Students match images of insects and other pests with their descriptions in this lesson on keeping a food service operation free from contamination.

Visualizes direction and amount of glass particles travel when impacted by a force.

Video based Learning Object showing passenger vehicle and light duty truck Event Data Recorders (Airbag Control modules and Powertrain Control Modules).

Learners read about the types of clothing considered appropriate for a childcare setting. This activity is designed for students enrolled in an early childhood education program.

Learners read about the steps involved in the typical police officer hiring process. Each step is described. Learners then test their knowledge of the process in two drag-and-drop exercises.

Discover how to select the correct fingerprint powder, the proper dusting and collecting techniques, and how to fill out an evidence card.