The THINK Principle
By Andrea Krabbe, Rosie Bunnow
Learners are shown questions to ask themselves before they speak. They evaluate three responses according to the criteria presented. This activity has audio content.
Building Relationships Through Active Listening
Learners will examine the four steps to listen actively to improve relationships.
Overcoming Barriers to Critical Thinking: People-Related Obstacles
By Therese Nemec
The learner will identify techniques to use to overcome people-related barriers to critical thinking.
Intercultural Communication: Gestures
By Elizabeth Jones
The learner will recognize common gestures and identify the meanings associated with those gestures.
By Barbara Liang, Andrea Krabbe
Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
Problem Solving - Describing the Problem
By Mitch Vesaas
The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.
Diversity in 21st Century Work Teams
Learners test their knowledge of demographics in the United States and in the world. Immediate feedback is provided.
Overcoming Barriers to Critical Thinking: Being Human
The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.
How to Listen Better
By Barbara Liang
The learner reads a description of what it means to listen respectively. He or she then writes a brief action plan for becoming a better listener.
Hello, May I Help You?
By Rosie Bunnow
Learners access information on telephone techniques in the workplace and create customer focused responses.
Barriers to Critical Thinking: Basic Human Limitations
Learners examine seven basic human limitations that prevent people from seeing or understanding the world with total clarity. In an interactive exercise, learners identify ways to overcome those barriers to critical thinking.
By Andrea Krabbe
The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.
Barriers to Critical Thinking: Being Human
The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.
Maintaining a Positive Attitude
Learners consider steps for dealing constructively with criticism and conflict. This object includes a drag-and-drop exercise.
Critical Thinking: Analyzing a Process
By Chris Jossart
In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.
Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.
Listening for Retention
Learners listen to a workplace conversation and are tested on their retention of information. This activity has audio content.
Negative Roles: How They Affect Teamwork
Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.
Alcohol and the Job
Learners evaluate and respond to excuses for not reporting alcohol-related behavior they have observed on the job. This activity has audio content.
Communicating in the Workplace
By Jennifer Heinritz
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
The 8 Wastes of the Lean Production System
By Janet Braun
The learner identifies ways to eliminate or minimize wastes found in business processes. A quiz completes the activity.
The learner will identify the steps for preparing and facilitating a team meeting.
Barriers to Effective Listening
Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.
Giving Directions: The Starting Point
Learners evaluate how well a set of directions instructs a person about to perform a task for the first time. The focus is on avoiding assumptions.
Communicating Efficiently on the Job
Learners brainstorm ideas for how to gather information from team members who work at different locations. They analyze the pros and cons of each idea and make recommendations.