By Barbara Liang, Andrea Krabbe
Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
Building Relationships Through Active Listening
Learners will examine the four steps to listen actively to improve relationships.
Diversity in 21st Century Work Teams
By Therese Nemec
Learners test their knowledge of demographics in the United States and in the world. Immediate feedback is provided.
Barriers to Effective Listening
Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.
The THINK Principle
By Andrea Krabbe, Rosie Bunnow
Learners are shown questions to ask themselves before they speak. They evaluate three responses according to the criteria presented. This activity has audio content.
Maintaining a Positive Attitude
By Barbara Liang
Learners consider steps for dealing constructively with criticism and conflict. This object includes a drag-and-drop exercise.
Barriers to Critical Thinking: Basic Human Limitations
Learners examine seven basic human limitations that prevent people from seeing or understanding the world with total clarity. In an interactive exercise, learners identify ways to overcome those barriers to critical thinking.
Overcoming Barriers to Critical Thinking: People-Related Obstacles
The learner will identify techniques to use to overcome people-related barriers to critical thinking.
Problem Solving - Describing the Problem
By Mitch Vesaas
The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.
How to Listen Better
The learner reads a description of what it means to listen respectively. He or she then writes a brief action plan for becoming a better listener.
Hello, May I Help You?
By Rosie Bunnow
Learners access information on telephone techniques in the workplace and create customer focused responses.
Learners watch a commercial for a fictitious product and pose questions to challenge the assumptions made in it.
Listening: Comprehension and Recall
Learners practice their comprehension and recall skills while listening to narration on listening skills. Sound required.
Following Directions: The Parts Room
By Dave Bunnow, Rosie Bunnow
In this animated and interactive object, learners follow oral directions in the workplace. They complete their task within a time limit. This object has audio content.
Learners apply self-speak, evaluate their self-messages, and revise their internal statements with more positive wording.
Negative Roles: How They Affect Teamwork
Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.
Thinking Outside the Box
Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.
Communicating in the Workplace
By Jennifer Heinritz
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
The 8 Wastes of the Lean Production System
By Janet Braun
The learner identifies ways to eliminate or minimize wastes found in business processes. A quiz completes the activity.
By Andrea Krabbe
The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.
Overcoming Barriers to Critical Thinking: Being Human
The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.
The learner will identify the steps for preparing and facilitating a team meeting.
Critical Thinking: Analyzing a Process
By Chris Jossart
In this interactive object, learners follow six steps for analyzing a process in a manufacturing setting. This activity includes a drag-and-drop exercise and textboxes where learners post their ideas.
Learners practice revising poorly written directions by applying criteria for giving directions.
What Was That Name Again?
Learners practice techniques to remember names when being introduced to people. This activity has audio content.