In this learning activity you'll examine the difference between two types of interactions with customers, encounters and relationships.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

This video will demonstrate working with independent chucks on an engine lathe.

In this learning object you'll review the basic quality principles of customers, suppliers, customer satisfaction, and customer expectations.

In this learning activity you'll learn what Zip files are, their origins, and how to work with them in Windows.

Learners read the definitions of working capital, current ratio, quick ratio, return on equity, accounts receivable turnover, and inventory turnover.

Students complete an exercise to help determine the profile of customers who would use their businesses.

Learners are asked to program the Top Bender following the same steps they would if working on the actual control panel.

Learners read about how universities, government agencies, energy companies, and nanotech firms are working together to use nanotechnology to help produce clean water for consumption.

Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.

Learners answer 20 questions related to a customer's blood alcohol content. The questions are presented in a game show format, and immediate feedback is provided. A final score is given at the end of the activity.

In this activity, you will review proper apparel for working in a doctor's office.

Learners are asked to control the Adira press brake following the same steps they would if working on the actual machine.

Learners identify various therapeutic interaction strategies to be used when working with children and adolescents to enhance self-esteem, self-concept, self-worth, body image, and coping and communication skills.

Learners use the coefficients in a balanced equation to develop the mole ratios of reactants and products involved in the reaction. Five interactive examples illustrate the method, and students test their knowledge by working four problems.

In this interactive object, learners calculate formula and molecular weights by working through five examples and two problems.

In this scenario for working in teams, the learner reads profiles of six company employees and then chooses three people to work on a team on which the learner will also serve. The learner writes a justification of his/her decisions.

In this interactive object, learners examine the characteristics of osteoarthritis, rheumatoid arthritis, and osteoporosis. Students then describe the precautions to be aware of when working with clients who have arthritis and identify assistive devices that clients might use to prevent injuries at home.

In this learning activity, the user will understand how believing in and using common stereotypes can get in the way of working together.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.