Introduction to Records Management: Types of Records
By Kim Olson
In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.
Value Stream Mapping: Drawing a Current-State Map
By Kaye Krueger
Learners follow step-by-step instructions for creating a current-state map to identify how materials and information flow.
The Red Tag System Used in the 5S Process
Learners read about a process for sorting items in the workplace. "Sort" is the first of the five steps in 5S.
Test Your Business Etiquette
By Patricia Pollock
Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.
Class 2 Levers: Force Input Angles
By James Bourassa, John Rosz
Learners use trigonometry to calculate angular input forces involving Class 2 mechanical levers.
Overcoming Barriers to Critical Thinking: Being Human
By Therese Nemec
The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.
Classifying Goods for the Business Market
By Tammy Ladwig
Learners read about the process of dividing industrial goods into the categories of entering, foundation, and facilitating.
Thinking Outside the Box
By Barbara Liang
Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.
Writing Effective Goals for Employee Motivation
By Ann Heidkamp
In this learning activity you'll review how to write effective goal statements.
The Plan-Do-Check-Act Cycle
By James Bork
Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.
The Professional's Guide to Telephone Etiquette
By Dar DeBruin-Hein
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
The Criminal Law Process
By Jody Cooper
Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.
A Model for Initiating Conflict Resolution (Screencast)
In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).
The Rejection Letter
By David Wehmeyer
In this learning activity you'll practice formatting a rejection letter by arranging customer service content.
5S for the Office
Learners read how each of the steps in 5S can be used to organize an office.
Business Records Management
In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.
The Physical and Physiological Problems of Too Much Stress
By Jim Lewis
Learners are shown the effect that too much stress can have on various parts of the body.
The Cost of Quality: A Self-Check Exercise
By John Stewart
In this interactive object, learners check their knowledge of concepts related to the cost of ensuring quality in manufacturing as they relate to the categories of appraisal, prevention, internal failures, and external failures.
The Process Flowchart - an Overview
Students view the steps, symbols, and benefits of creating a process flowchart. They then perform a self-assessment to determine their level of understanding.
Six Sigma - DMAIC Steps
By Lee Binz
In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.
Litigation Flowchart
In this interactive object, learners follow the litigation process from the filing of a court case through the filing of an appeal. Learners’ choices will move the case in different directions, based on the actions of the parties and the Court. A quiz completes the activity.
Building a Resume
By Cathy Hopkins
Students read about the components of a resume and write one for personal use.
What is Sigma? Why Six?
Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.
Writing Effective Business Emails
By VickyWeiland, Rosie Bunnow
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
Icons and Symbols of Value Stream Mapping
In this interactive object, learners view the icons and symbols used most frequently in value steam mapping. A matching activity completes the object.