In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.

In this learning activity you'll examine strategies to help you deal with tricky personal and business communication situations.

This activity will examine several of the barriers related to problems with communication.

In this learning activity you'll reflect on possible behavior choices and their impact on communication.

In this activity, students practice recognizing the different types of noise in the communication process.

In this learning activity you'll view a graphical layout of the transactional communication model.

In this learning activity you'll outline a conversation using the transactional communication model. The print and Email function has been disabled. You may take a screenshot of the last screen if needed.

In this learning activity you'll review definitions then match the transactional communication model element with the definition or example.

In this learning activity you'll explore communication tendencies from a list and identifies them as typically “male” and “female”.

The learner will identify the three steps in the writing process and the elements in each step.

In this study guide, we will review the general rules for using prepositions.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

In this activity, you will practice choosing assertive responses to conflict.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll create strategies for sending and receiving complaints and requests.

The learner will identify active and passive voice and distinguish between the two.

The learner will recognize common gestures and identify the meanings associated with those gestures.